Refund policy

Last updated: 1st December 2025

Lucky Card Co strives to ensure customer satisfaction; however, due to the nature of Professionally Sealed Surprise Products, we operate under specific refund conditions.

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1. Change of Mind

We do not offer refunds for:

• Change of mind

• Buyer’s expectation of outcome/value

• Repacks where content was not personally favourable

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2. Incorrect or Missing Items

If the incorrect product was sent, we will replace or refund the item.

Contact us within 7 days of delivery with:

• Order number

• Description of the issue

• Photos (if applicable)

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3. Damaged Items

If your product arrives damaged (outer packaging), please contact us.
If a sealed repack appears tampered with, notify us immediately.

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4. Professionally Sealed Surprise Product Policy

Lucky Card Co repacks are sealed prior to sale and cannot be returned for dissatisfaction with results.

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5. Consumer Law

This policy does not limit your rights under Australian Consumer Law.